Cancellation and Refund Policy:
1. Any cancellations to the order shall be done before 48 hours of the actual time of delivery to claim refund of the paid amount. Refund shall not be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and personalized Products once ordered cannot be cancelled.
2. Cancellation of order shall be only done with mail with Subject: "Cancellation Request" and sent to care@maalwaal.com
Mail must contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation shall be processed after formal order cancellation request is received at care@maalwaal.com
4. Refund shall be done under following conditions:
a. Order was completely cancelled.
b. Order was not delivered to the recipient (This does not include the case for unfounded recipient)
c. If there is any complain about the quality of the product being delivered, we will examine about the same and if it is found to be true, the customer will receive a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will examine if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer and we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 5% charge will be applied.
7. Any discounted or exempted amount cannot be claimed for refund.
8. Any extra amount credited to Maalwaal's account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Maalwaal shall have the deciding hand.
10. Maalwaal may amend its Cancellation and Refund Policy from time to time. If we make any required changes in the way we use your personal information we will notify you through an email or an announcement on the website.
11. If you have any questions/doubt about our Cancellation and Refund Policy, please email us at care@maalwaal.com
